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Confidential Support and Advice Service – Helpline

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With the extreme pressure that the COVID-19 pandemic is placing on you as healthcare professionals, we are critically aware of the potential impact on your mental health and wellbeing

As a result, the RCS has expanded its Confidential Support and Advice Service (CSAS) through a helpline partnership with Health Assured

If you are experiencing problems in your work or personal life and would like to seek confidential support and advice from a trained counsellor please call the helpline* on 020 7869 6221

Advice is available 24/7. 

*Please note that this service is available to UK and Republic of Ireland residents only.

What happens when you call?

Your call will be answered by a Health Assured counsellor, who will ask you for your name and your organisation.  For the latter, please state that you are a member of the Royal College of Surgeons. 

In addition to emotional support, if you feel you would also benefit from peer-to-peer professional support, then the counsellor can arrange for you to be referred to an appropriate surgical colleague who will be able to offer confidential and impartial advice.  

We hope that by talking through your difficulties, especially at an early stage, it may help to ease the burden, to reduce any feelings of isolation and anxiety, and to point the way towards a solution. 

Now more than ever, it is important that you take time to prioritise your own mental health and wellbeing, recognising that it is more difficult to provide outstanding care for others, when you are not adequately cared for yourself.

It really is ok not to be ok.

Health Assured

Health Assured is the UK and Ireland’s largest independent and award-winning employee assistance programme (EAP) provider.

Health Assured recognises the increasing importance of wellbeing and the impact and pressures that modern life has, both inside and outside of work. Wellbeing at work is important for many reasons, and creating a positive, healthy environment in which to work is key to productivity as well as happiness.

Other resources

COVID-19 resource hub

We have pooled together key resources, webinars, podcasts and articles to help support your own mental health and wellbeing during this turbulent time.Take a look at these resources available to you in our COVID-19 resource hub page

Useful articles on wellbeing and burnout from the Bulletin:

Mental health resources

Doctors support network (DSN)

An independent, confidential and friendly self-help group for doctors who have experienced mental distress or mental health problems. The service is for doctors and run by doctors. The purpose of the group is to learn to be kinder to ourselves and others and to know we are not alone. The DSN currently has regular meetings throughout the country. The organisation is growing and has plans for meetings in other areas in the future.

DSN members receive a monthly newsletter. All calls to the DSN phone line are answered by fellow medics and there is a lively email discussion group.

Find out more or contact DSN on 0870 321 0642

Doc Health

DocHealth is a strictly confidential self-referral consultation service for all doctors with work or personal difficulties. Face-to-face consultations of up to six sessions are offered by a consultant psychiatrist in psychotherapy. DocHealth is an independent, not for profit organisation supported by charitable donations from the BMA and the Royal Medical Benevolent Fund. In order to sustain the service financial contributions will be requested from all its users on the basis of ability to pay.

Find out more 

Alcohol abuse resources

British Doctors and Dentists Group

A support service for recovering and actively addicted doctors, dentists and their families which offers confidential advice and support. There are 16 groups which meet monthly throughout England, Scotland, Wales, Northern Ireland and the Republic of Ireland. Advice is provided by local recovering doctors or dentists.

This is a confidential contact line based at the Medical Council on Alcohol, a charity committed to improving medical understanding of alcohol related problems.

Telephone: Monday - Friday, 9am to 5pm: 020 7487 4445

Drug abuse resources

The Sick Doctors' Trust

A proactive service for actively addicted doctors which is structured to provide an early intervention programme. The trust facilitates treatment in appropriate centres, arranges funding for inpatient treatment and provides advocacy and representation when required. A charitable trust controlled by a board of trustees and staffed by doctors in recovery.

Find out more or contact the 24-hour helpline on 0370 444 5163


General resources

British Medical Association Counselling Service

The British Medical Association runs a confidential counselling service for all members and their families who are under stress through personal, emotional or work related problems, relationship difficulties, health worries, debt, bereavement, and alcohol and/or drug misuse, etc.

It is staffed by qualified counsellors dedicated to the BMA and bound by strict ethical codes of conduct and confidentiality. Details of conversations with counsellors will not be relayed to employers or the BMA. 

Find out more or contact the 24-hour helpline: 0330 123 1245

GMC Investigation Support - BMA Doctor Support Service

Are you going through a GMC investigation? Do you feel you would benefit from emotional support?

Confidential, emotional support for doctors going through fitness to practise procedures with the GMC, or at risk of having their licence withdrawn.

Find out more or contact 020 7383 6707 or email doctorsupportservice@bma.org.uk

Academy of Medical Royal Colleges support for doctors

Working in the NHS can be very challenging. It is vital that all doctors and NHS professionals support one another by providing an environment that encourages and enables us to make choices that promote healthy lives and wellbeing. We need well doctors so that patients receive the best care and management possible.

If you or a colleague is looking for support there are a range of organisations, services and websites which can offer help.

Find out more

British International Doctors' Association

The British International Doctors' Association was established in the United Kingdom with the sole objective of promoting equality and fairness for all doctors and dentists working in the UK. BIDA's mission is to achieve equal treatment of all doctors and dentists based on their competence and merit irrespective of race, gender, sexual orientation, religion, country of origin or school of graduation.

The association provides a heath counselling panel that may be useful where cultural or linguistic factors are prominent.

Find out more

Financial resources

Royal Medical Benevolent Fund

The fund provides financial assistance and support to GMC registered doctors and their dependents in need in times of crisis due to age, ill health, disability and bereavement, if resident in the UK.  

Email: help@rmbf.org or contact 020 8540 9194 Monday to Friday, 9am to 5pm

Find out more 

Royal Medical Foundation

The Royal Medical Foundation aims to assist GMC registered doctors and their families in financial hardship. 

 

Contact: rmf-caseworker@epsomcollege.org.uk or 01372 821010

Find out more  

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