Website and systems offline between 27 August and 4 September
22 Aug 2025
We are preparing to launch a new database and finance system.
Our new systems will, over time, deliver better services to our members, customers, and stakeholders. Financial transactions will be faster, it will become easier to manage your data, and we will be able to make your interaction with the College more tailored to your career stage.
We expect our new system to be live by Thursday 4 September at the latest. To prepare for this launch, our existing systems and the College website will be offline from Wednesday 27 August, although a small number of services will continue to function.
This is a complex switchover, so this timetable may be amended at short notice. We will keep this page updated with any changes to our planned timetable. Further information on the impact is set out below, including department contact details if you have any questions.
What services will be impacted?
Between Wednesday 27 August and Thursday 4 September, the website will be offline while we transfer records to a new system. This means that any services that require a connection to your online account will also be impacted.
You may also experience a delayed response from our teams if your enquiry depends on us accessing your database details.
Please see below for further information.
Exam bookings and results
You will not be able to book exams, view upcoming exam dates and details or log in to view exam results between 27 August and 4 September.
For any concerns or questions please contact the team on:
Email: surgicalexams@rcseng.ac.uk or dentalexams@rcseng.ac.uk
Phone: 020 7405 3474 (option 3)
Course bookings, results and certificates
You will not be able to book courses, view upcoming course dates and details or log in to view your course details between 27 August and 4 September.
Course certificates will also be unavailable during this period. If you need to access a certificate from a course you have completed, we advise you to download it from your My Account area ahead of 27 August.
For any concerns or questions please contact the team on:
Email: education@rcseng.ac.uk
Phone: 020 7869 6300
E-learning
The Virtual Learning Environment (VLE) will not be accessible between 27 August and 4 September.
For any concerns or questions please contact the team on:
Email: education@rcseng.ac.uk
Phone: 020 7869 6300
Refund requests
In order to prepare for our new systems, our deadline to process any refunds will be Monday 25 August. Any refund requests submitted after this date will not be processed until our systems are live from 4 September. Please note, we will not count the time we expect our website to be down (27 August – 4 September) towards refund deadlines.
For any concerns or questions please contact the relevant team.
Membership applications
Membership applications will not be processed between 26 August and 4 September. Following this period, there may be a short delay in our responses to applications.
For any concerns or questions please contact the team on:
Email: membership@rcseng.ac.uk
Phone: 020 7405 3474 (option 1)
Mentoring applications
Our mentoring platform will be functioning as usual between 27 August and 4 September. However, we will not be able to process and approve any new mentor or mentee applications until after 4 September.
For any concerns or questions please contact the team on:
Email: mentoring@rcseng.ac.uk
RCS England institutional login for online research resources and anatomy sites
Between 27 August and 4 September, it will not be possible to use your RCS England membership access for online resources, including e-journals and anatomy sites.
We advise you to access any materials you are likely to need ahead of this period.
Please note that RCS England journals the Bulletin, Annals, and FDJ will still be available.
For any concerns or questions please contact the team on:
Email: library.athens@rcseng.ac.uk
Phone: 02078696556
Anatomy and Pathology Museum
The Anatomy and Pathology Museum will be open as usual but visitors will not be able to book via our website between 27 August and 4 September.
The Hunterian Museum will be open as usual.
Rewards+
Our Rewards+ benefits scheme, where members of RCS England can access discounts on a range of brands, will not be accessible between 27 August and 4 September. If you are planning to use any discounts during this period, we advise you to browse and note discount codes ahead of 27 August.
Faculty and volunteers
Some of our processing systems, such as expenses, will also be offline over this period. We are contacting groups of faculty and volunteers by email but if you have any concerns please email your usual College contacts for further information. Find contact details for each department.
We apologise in advance for any inconvenience this causes.