Outpatient clinics have a fundamental function within surgery. They comprise the arena in which many key interactions between patients and surgeons take place and are regularly the main opportunity for patients to discuss their condition and options for treatment available to them. Although these interactions are essential to the provision of surgical care, often issues affecting the management of clinics can frustrate patients, clinicians and providers and can have an impact on service quality.
Who is the guide for?
This guide is aimed at surgeons and surgical services loooking to improve the effectiveness of the collection and interpretation of healthcare data.
What can I learn from this guide?
This document offers practical guidance on good practice in the configuration and management of surgical outpatient clinics to enable managers, commissioners, clinicians and other healthcare staff to improve service quality and maximise efficiencies in resource allocation.